Refund policy
Returns We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 15 days of receiving your item.
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In their original packaging
- Accompanied by proof of purchase
Non-Returnable Items The following items cannot be returned:
- Items that have been used or opened
- Damaged items caused by misuse or improper handling
- Any item not in its original condition
Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping costs are non-refundable.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 10 working days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges If you received a defective or incorrect item, we may offer an exchange depending on the circumstances. Please contact us within 15 days of receiving your order to discuss your options.
How to Initiate a Return To start a return, please contact us with your order number and reason for return. Our team will guide you through the process.
EU Customers As an EU-based store, we comply with EU consumer rights regulations. EU customers are entitled to a minimum 14-day cooling-off period for online purchases, which is covered within our 15-day return window.
Contact Us If you have any questions about our return and refund policy, please don't hesitate to reach out — we're here to help!